Do I have to pay for a consultation

Most consultations with online doctors or video link appointments will attract a charge. However, there are many free services offered by the online doctor service providers as well. There are a variety of pricing options available across different service providers, depending on what you want. We provide some headline detail of their charges for you to consider on our site, but you will need to make an enquiry or visit their website to make sure you understand the charging criteria and the full benefits as well. Sometimes online doctor consultations are offered free as part of medical health insurance policies. Interested in hearing more? Make an enquiry of them through our site or visit their website for more details.

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How do I make an appointment and how quickly can I see a doctor?

It may depend on what time of day you get in touch. You can often book an appointment 24/7 but you are likely to be offered a consultation during normal business hours. Most online doctors will go to great lengths to get you in front of a medical practitioner within a couple of hours, during usual business hours, even at weekends and bank holidays. Speed of access is a key factor of their service. You will need to make an enquiry and read their terms and conditions for a precise answer. Different online doctor services will have different terms and pricing options which may affect how quickly you get the access you seek.

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Will my regular GP know about the consultation?

The online doctor will ask you about this. If you want your regular GP to keep your health records complete and up to date, it would be usual for the online doctor to write to them to explain about the consultant and the outcome. Just like a consultant at a hospital will write to your GP about the treatment you are receiving. Some online doctors offer a service of becoming your regular NHS GP. What to learn more? Make an enquiry of them through our site or visit their website for more details.

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Are online doctors safe to use?

Online doctors are required in England to be trained and registered with the General Medical Council, just like your regular GP.

These practices are also regulated by the Care Quality Commission, just like your regular GP practice. You can find out more about the online doctors on the websites of the providers. See the links we provide.

As with all healthcare providers, confidentiality and privacy is very important to the online doctors and they will advise you in relation to any privacy concerns you have. Make an enquiry of them through our site or visit their website for more details.

Sometimes your online doctor will tell you that you need to be physically examined before a complete diagnosis can be made. If this is the safe course of action they will tell you.

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