Terms of Use

www.healthcompare.co.uk is a site operated by Health Compare Limited ("We"). We are registered in England and Wales under company number 11514491 and have our registered office and trading address at Health Compare Limited, The Plaza, Old Hall Street, Liverpool, England, L3 9QJ. Our VAT number is 325696672.

We are a private limited company.

To contact us, please email hello@healthcompare.co.uk

We have created Health Compare as a free to use comparison website for all consumers or patients who require hospital treatment in England and a few other things too. We provide comparison information to consumers and others on hospitals, Virtual GPs, Care Homes, Health Insurance for pre existing conditions and other matters. We cover NHS providers, private providers and organisations offering health insurance policies. With effect from 1st January 2021 our services are only being made available to eligible citizens of the United Kingdom. We are unable to offer our services to citizens of the European Economic Area (EEA) for the time being, even if they reside in the UK, and do not knowingly process any personal data of such citizens. If you are a citizen of the EEA you are not eligible to use our services and should not make enquiries of service providers by using our website or systems.

Our site is made available free of charge to UK consumers and patients who use our site and are eligible to do so under these terms of use. The hospitals or other service providers you contact through us may pay us a fee for putting you in touch with them or if they provide you with a service or product. This is subject to the terms of contracts we may have with them. We make no charge to consumers. If you would like further information about fees that may be payable to us by a service provider with whom we connect you, please ask that service provider for further details and they will be happy to advise you.

We don’t advise you on health, medical, financial, legal, claims management or other matters and we don’t provide you with recommendations, but we do endeavour to provide you with the very best publicly available information, clearly and impartially presented so you can make informed “choices” to meet your needs in choosing a hospital or other health provider in England based on the performance data we show, and we also connect you with those who can advise you on other matters.

All the hospital information we provide is compiled from trusted government and other sources principally from the NHS and from the Care Quality Commission (CQC), the body responsible for oversight of all care provider entities in England, and from other reliable data sources. This information is processed and compiled by our experts into readily accessible and clear formats to guide you in an impartial way. We seek to update our information whenever the NHS and the CQC releases the latest data sets.

Your privacy is of the highest importance to us, we never collect information from you which exceeds the minimum necessary for us to provide the services we offer you. We do not knowingly collect data from citizens of the EEA, or from any other persons who are not eligible to use our services. Some of the information we collect relates to your location or postcode which you enter on our site so that you can search for relevant information about hospitals and other services close to you. If you make an enquiry to a relevant hospital or other provider, they will need some personal information about you. The information you set out on an enquiry form on our site is stored by us and is kept private in accordance with our Privacy Policy. If you provide hospitals or other service providers we connect you to with personal information that information will be governed by their privacy policies, which you should review to be sure you understand how your information is being protected.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. This constitutes a contract between us.

If you do not agree to these terms, and /or you are a citizen of the EEA, you must not use our site or services.

We recommend that you print a copy of these terms for future reference.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 23 March 2023.

• Our Privacy Policy. This sets out information confirming how we respect your privacy. If you complete an enquiry form on our site to make an enquiry to a hospital or other service provider, they will have terms and conditions relating to your enquiry and privacy which you should consider.
• Our Cookie Policy. This sets out information about the cookies and similar technologies on our site.
• If you purchase services or products from any site that is linked to ours that site will have terms and conditions that will apply to that purchase. We are not responsible for the terms you agree with hospitals or other service providers.

You are also responsible for ensuring that all persons who access our site through your internet connection or device are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 23 March 2023.

We may update and change our site and policies from time to time for business and operational reasons or to improve our services to you so please re-check our terms and conditions, including our privacy policy and cookie policy periodically to check for updates.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

Our site is directed to people over 18 years residing in England. We do not represent that content available on or through our site is appropriate for use or available in other locations. We will be extending our services throughout the United Kingdom in due course.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.

Certain information on our site is provided to us subject to the latest version of the The Open Government Licence (OGL). For more details please see our Attributions Notice. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any logos, illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You must not use our site or services if you are a citizen of the EEA.

We don't advise you on health, medical, financial or other matters and we do not provide you with recommendations, but we do provide you with the very best publicly available information processed professionally by our experts, clearly and openly and impartially so you can make informed choices of hospital performance (and performance of other service providers) and we connect you with those who can advise you.

This site is not intended, therefore, to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts and take professional diligence to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Where our site contains links to other sites and services provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or their services or products and we are not responsible for them.

This website includes information and materials provided by hospitals or other service providers or other users of the site including information on services and performance and quality, for instance by the Care Quality Commision (CQC). We always try to make it clear where this information is provided by others rather than us. We do not verify, validate or approve information provided by hospitals or the CQC or other service providers or users. The views expressed by hospitals or the CQC or other service providers or users on our site do not represent our views or values.

If you wish to complain about information and materials on our site please contact us on hello@healthcompare.co.uk

The material on this website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Health Compare provides this site on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, any conditions implied by law). Health Compare has used all reasonable care and skill in compiling the content of this site but makes no warranty as to the accuracy of any information within it and cannot accept liability for any errors or omissions. Specifically please note:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. With these exceptions and save as mentioned below our liability, and the liability of our officers, employees, agents and subcontractors for the information contained on our site and the services we provide is limited to £100.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services or products to you, by hospitals, service providers or third parties linked to our site. Such terms will be set out in the terms and conditions of supply of those hospitals, service providers and third parties, which you should familiarise yourself with.
• Please note that we only provide our site for domestic and private use to citizens of the UK eligible in law to use them. You agree not to use our site for any commercial or business purposes, and we and our officers, employees, agents and subcontractors have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will consider either repairing the damage to your device or paying you compensation. However, we will not be liable for damage that you could have avoided by following our advice, for example, to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. We and our officers, employees, agents and subcontractors will not be liable for any indirect damage or consequential loss to the extent the law shall allow.

We will only use your personal information only as set out in our Privacy Policy.

We are not responsible for any content that you upload to our site including any inaccurate information contained in an enquiry form you complete on our site. This is your responsibility and you must seek to correct any information presented to hospitals or other service providers through or as a result of using our site. Failure to do so may affect your eligibility for treatment or a product and may result in delays affecting your treatment, or could result in you receiving wrong advice or wrong treatment.

When you complete an enquiry form on our site you acknowledge and confirm your agreement to these Terms of Use, by ticking the box on an Enquiry Form, and you are agreeing that we may process your enquiry in accordance with these Terms of Use, that we may store your enquiry in accordance with these terms and our Privacy Policy. In return we will pass on your completed Enquiry Form by email or other means to the service providers you have chosen upon our site, provided those service providers will accept enquiries from us on your behalf.

Once you have completed an Enquiry Form and acknowledged your agreement to these Terms of Use by ticking the box required on the form, we will email the relevant hospital or service provider with your enquiry, if they accept contact in this way, or by other electronic means (if possible and as agreed with the service provider and ourselves) and will email you at the email address you provide on the enquiry form to tell you we have done so. Generally the hospital or other service provider concerned, if they accept enquiries in this way, will make contact with you within 3 or 4 working days. If they have not done so please contact that hospital or service provider directly to follow up your enquiry at the contact details we have provided to you or by visiting their website and/or calling them. We do not provide a follow up service to check on the status of your enquiry and data protection laws may mean the hospital or service provider concerned will not enter dialogue with us about your enquiry in any event. Any enquiry made through our site will also be governed by the terms and conditions and Privacy Policy of the hospital or service provider you wish to contact. Please familiarise yourself with their terms, which can be found on their website or by contacting them directly.

We generally keep a copy of enquiries for the purposes of proof of record for our business, but will not keep a copy for longer than necessary. This might mean we have to keep a copy for 6 years or possibly longer for our legitimate business interests in order to prove its existence in case of dispute or litigation. However, if your enquiry contains sensitive personal data we will delete this upon your request, but will keep a copy of the remaining parts of the enquiry for the reasons stated while it remains in our reasonable and legitimate business interests to do so.

Please note, once we have made contact with the hospital or service provider concerned as described in these Terms of Use our service to you is at an end.

Our purpose is to provide you with the very best publicly available information, clearly and openly so you can make informed “choices” to meet your needs in choosing a hospital (or other service provider appearing on our site) in England. We do not provide a follow up service or concierge service to arrange or change appointments with hospitals or other service providers. This service will be provided by the hospital or service provider concerned, subject to their terms and conditions. As such we do not accept any further responsibility for your enquiry with your chosen hospital or other service provider once we have transmitted your enquiry form to your chosen hospital or service provider, if they will accept enquiries in this way. Further enquiries must be made by you to your chosen hospital or other service provider directly.

While we take all appropriate and reasonable steps to protect the confidentiality, integrity and availability of our systems and services the enquiry forms you complete, which are stored on our servers or on our service providers servers and transmitted by email to hospitals or other service providers on your behalf, are not currently encrypted. Information on the internet is not completely secure. On occasion such information can be intercepted and as such we cannot guarantee the security of data that you choose to send us or enter on enquiry forms. We do not represent or warrant that the enquiry form you complete is secure or that data you provide will be protected against loss, misuse, attacks, or alteration by third parties. Providing such data is entirely at your own risk. Please see our Privacy Policy for more information about how we take all reasonable steps to safeguard your information.

We do not guarantee that our site will be secure or free from bugs or viruses though we use professional diligence to avoid such things.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please email hello@healthcompare.co.uk.

Please note that these Terms of Use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

The name "Health Compare" and "Hospital Compare" and our logo on our website are registered Trademarks of Health Compare Limited. You are not permitted to use them without our approval.